Frequently asked questions

A setup involves the following two steps which are usually perfomed during the same visit:
1) Technicians come to your house to do a “site survey”. During the site survey the technicians will determine if you can get service and what type of equipment will be required. They will also discuss mounting options and cable runs. This allows us to plan out the setup, ensure we have the proper equipment, and that the set up will be performed to your satisfaction.
2) The SPITwSPOTS’ installation crew will install the antenna and run the cables. In a normal setup an antenna is installed high up on the outside of your house. From that antenna we bring a cable into the house and connect it to a power supply. From the power supply an Ethernet cable can plug directly into your computer or into a wireless router.
Site surveys usually take around 30 minutes but can take over an hour depending on the complexity of the site. Setups typically take between 1 to 2 hours to complete, although times can vary depending on local conditions. Site Surveys with Setup are usually scheduled for a total of 2 1/2 hours.
Your connection will come inside your home via an Ethernet cable. With our optional WiFi Services you can add WiFi coverage throughout your home.
Absolutely! Our internet service is compatible with all major brands of wireless routers. Just remember to contact support to let them know if you replace your router so that we can authorize it in our system.
No. Normal users have no restrictions on time or bandwidth. However, heavy users may be better served by our Commercial Grade service. See our Terms and Conditions for more information.
Yes. Just give us a call or stop by the office and let us know what speed you would like to be switched to.
We offer 24x7 technical support!
If you experience any issues with your service please call us as soon as possible so that we may correct the problem. We can’t fix problems we don’t know exist!
We will fix, for free, any issue related to getting our signal to your house.
Technical support can be reached at (907) 226-2082 x1
No. The SPITwSPOTS network uses sophisticated encryption techniques, powerful firewalls, and other security techniques for all internal traffic.
Just give us a call (907) 226-2082. Or you can stop by the office, located at 369 E Pioneer Ave, Suite B, Homer AK 99603 (same building as the Grog Shop). Additional locations coming soon!
We’re open Monday-Sunday 8:00am to 6:30pm.